Imagine that one day you're kicked off Facebook. It happens, regularly. You may not know why exactly. It looks like an algorithm may have done it — and now you need to reach a human being at the company to get back on. NPR has interviewed more than two dozen users in that situation — all people who rely on Facebook to do their work, make their living.
Their stories, which we'll share in a separate article, made us wonder: If you needed to reach Facebook, what would you do?
Many people would go online and search for "Facebook customer service."