Membership Manager Position Description

Elkhart Community Schools

Position Description

SUMMARY:        To attain and surpass fundraising goals by securing contributions from individuals.  Help maintain positive contact between WVPE and individual donors.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

A.      Database Manager

1. Master the Raiser’s Edge Fundraising software that manages WVPE’s membership database.
2. Manage the WVPE membership database.
3. Ensure timely posting of gifts to database and subsequent batch credit card processing and deposits.
4. Coordinate required database data entry with part-time employees and volunteers.
5. Organize and assist with the Major Donor subset of the database in coordination with the Station Manager.

B.      Listener Services Manager

6. Respond to all listener and member queries in a timely and professional manner.
7. Manage selection and inventory of premium gifts, drawings, and giveaways.
8. Develop and coordinate membership-related content on WVPE’s web site using Blackbaud’s Net Community Web Management Services.

C.      Membership Analyst

9.       Prepare reports on trends, comments, and/or problems in membership area.

10. Provide data for various benchmarking reports that help to improve performance of membership programs.

 
D.      Gift Appeal Coordinator

11.    Coordinate materials used in acquisition, renewal, newsletter, and additional gift mailings.  Familiarity with Adobe In-Design or Illustrator helpful, as well as Microsoft Word and Excel for mail merges.

12. Manage the inventory of all materials necessary for WVPE’s mail and telemarketing campaigns.
13. Oversee all off-air activities surrounding WVPE’s on-air membership campaigns including preparing materials and scheduling volunteers.
14. Maintain good relations with printers, mailing houses, post office, and other membership vendors.

Miscellaneous

15. Update membership procedures manual as necessary.
16. Explore expanding membership contact capability into e-mail marketing.
17. Maintain appropriate confidential information in all matters.
18. Assist with other promotions and special events activities as needed.
19. Exhibit a pattern of regular and timely attendance.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Bachelors degree or equivalent experience; a minimum of two years of fundraising and/or direct mail marketing experience and a working knowledge of database operations; demonstrated written and oral communications skills; computer literacy; knowledge of and interest in public radio; the ability to prioritize and handle several projects simultaneously.

Language Skills: Excellent written and verbal communications skills with ability to write routine reports and correspondence.

Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities:  A good sense of humor and the ability to collaborate with a variety of personnel, from creative talent to development staff, to productively and effectively achieve goals.  Excellent organizational, time management and analytical skills are essential to meet deadlines, plus the abilities to prioritize and handle several projects simultaneously.  Understanding of and passion for public radio programming is desirable.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is almost continuously required to sit, and talk or hear. The employee is occasionally required to walk and stand.  The employee must occasionally lift and move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is acceptable to this particular environment. However, the noise level can vary depending upon daily activity, but will still remain within the acceptable noise level range. The employee continuously is interacting with the public and other staff. The employee frequently will be required to meet multiple demands from several people.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  The individuals currently holding this position perform additional duties and additional duties may be assigned.